FAQs

O&O Beauty has a stringent and thoroughly researched “NO” list which includes all the ingredients we have consciously eliminated from our formulations to ensure that every product works towards healing your skin while making it look beautiful. We do not use parabens at all. We have also ensured that the ingredients we use are ethically sourced and don’t negatively harm the environment. Please refer to our ingredients page for additional information.

O&O Beauty does not test its products on animals. We create cruelty-free makeup, giving you a true guilt-free and clean experience. Go clean, be O&O!

No. We are working towards being available offline in the near future. However, we do have a few pop-ups scheduled in different cities all over the country, stay tuned for updates on our social media accounts.

O&O Beauty products can be purchased on our website and on a range of e-commerce platforms.

Yes. Since all O&O Beauty products have been made with clean ingredients, they are temperature sensitive. It is suggested that our products be kept below 25 degrees and in dry and cool place.

After placing your order, you shall receive an email from us once your order has been dispatched with the tracking details of your parcel. For any queries, kindly share your order information at [email protected]

We, at O&O Beauty, have strict guidelines for the quality of our products through all our internal processes. If in case you receive a damaged product, please contact us right away on our website through our Contact Us page or email us at [email protected]

O&O Beauty products once purchased are non-refundable. A product may be eligible for return on certain conditions. For more information, visit the “Shipping and Return” page on our website.

Once you have purchased your O&O products, making changes to the order is only possible through our Cancellation Policy which is applicable if the products delivered are damaged or if delivery is delayed. For more information, visit the “Cancellation Policy” page of our website.

As of now, O&O Beauty only ship nationally across India. We hope to serve you internationally in the near future.

We’re sorry you haven’t received your O&O beauty products yet. Kindly share your details on [email protected] or call on our customer care number: 01294266400. Our team will get in touch with you shortly.

We’re sorry you are not being able to track your O&O beauty order. Kindly share your details on [email protected] or call us on our customer care number: 01294266400. Our team will get in touch with you shortly.

At O&O beauty, we ensure that your order is processed within 2 business days and reaches you safely within 1-7 working days across all major cities in India. For more information, visit the “Shipping Policy” page on our website.

At O&O Beauty, returning a product with the necessary pickup and validation takes place in the course of 7-10 working days. For additional details about the complete process, please visit the page “Return Policy” on our website.

We are sorry your O&O Beauty order has been cancelled. Please share your details on [email protected] or call us on our customer care number: 01294266400. Our team will get in touch with you shortly.

Kindly share your details on [email protected] or call us on customer care number : 01294266400. Our team will get in touch with you shortly.

In case you have forgotten your password, you can visit the “Account Page” and click on forget password and follow the steps to reset your password.

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